Ian, remarkably you are correct on all counts! does that mean my videos are really really good!
With regard to people just not wanting to read you are spot on. All of my software comes with context sensitive help in four languages, but you would not believe some of the questions we get from new customers. Which is why I started producing the videos in the first place.
However with regard to the video content I realise its not perfect but the time constrains of the you-tube website make it very difficult to fit all the relevant content in and there will always be, with hindsight, something left out.
Most of the videos I post start off three or four times as long and are edited down to fit.
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